Introducing efficiencies within this European insurer's service companies

Service companies had become established and developed their processes organically without consistency. The project was to introduce a singular approach to processing business across all service companies ensuring efficient and effective working practices were introduced

By using a structured approach based on the European Foundation for Quality Management we were able to quickly uncover numerous issues.

Our experienced team were quickly able to identify areas for improvement but could also build the case for retaining some specific local processing requirements and unique working practices.

This ensured that business could be conducted in a fashion compliant with local requirements and still meet the needs for efficiency required by head office.

Our experienced team were able to understand the importance of local working practices and ensure stability and compliance. By deploying an experienced team we quickly identified numerous areas for improvement and could define an implementation approach with minimal disruption to business as usual activities.